Frequently asked questions

DO YOU ACCEPT RETURNS?


Yes, always. You must contact us within 14 days of the delivery date if you would like to exchange your order. The buyer is responsible for paying return shipping fees on exchanges. Read more at SHIPPING & RETURNS for detailed info.




HOW MUCH IS SHIPPING?


Shipping price depends on weight and size of your package and delivery time depends on your location. Up to 2kg: . from 2-4 days - 5 eur France, Spain (Peninsula and Balearic Islands) and Portugal . from 3 to 7 days - 10 eur Austria, Belgium, Czech Republic,
Denmark, Germany, Italy,
Luxembourg, Nederland and United
Kingdom
. from 5 to 9 days - 15 eur Estonia, Finland, Greece, Hungary,
Ireland, Latvia, Lithuania, Norway,
Poland, Rumania, Slovakia, Slovenia,
Sweden, Switzerland All customers will receive an email with a tracking number so you can track your order every step of the way.




DO YOU SHIP OUTSIDE EUROPE?


Not yet! But we are working in order to be able to ship worldwide soon. Follow us to keep up with the news at @haziafromthenorth or subscribe to our newsletter




WHEN WILL MY ORDER SHIP?


Our turnaround time is 2 business days. This is the time from your order being placed to the order being shipped out.




WHEN WILL I RECEIVE MY ORDER?


5-8 working days on European Community, 3 days if you choose express shipping.
3-5 working days in Spain and Norway, 1 day if you choose express shipping.
* these shipping times can vary based on weather, location, holidays, customs processing, etc. For questions about shipping, contact hello@haziafromthenorth.com




DO YOU OFFER COUPONS OR DISCOUNTS?


Yes! Follow us on Instagram at @haziafromthenorthe for occasional sales, discount codes and giveaways!




HOW CAN I WASH MY HAZIA PRODUCTS?


We recommend spot cleaning by hand if possible. You can machine wash with gentle cycle. Reshape our fabrics, lay flat and air dry. Read CARE section for more info




HOW CAN WE BE FEATURED ON YOUR WEBSITE OR SOCIAL MEDIA ACCOUNTS?


Tag us in your social media posts for a chance to be featured! @haziafromthenorth #haziafromthenorth




DO YOU DO WHOLESALE ACCOUNTS?


Yes! Please send us an email at hello@haziafromthenorth for more details.




DO YOU COLLABORATE WITH BLOGGERS/INFLUENCERS?


Yes! Please send us an email at hello@haziafromthenorth.com if you're interested.




OTHER QUESTIONS?


Email us and we will get back to you ASAP! We will do our best to help you out :)




WHO DESIGN HAZIA PRODUCTS?


We create all designs ourselves, you won't find any of our products elsewhere. As we are a small business, we have also created the website and take care of social media, logistics, economy and any other administrative units. That makes HAZIA very personal and unique :)




WILL YOU SHIP FROM NORWAY SOON?


Yes! We are working on our second logistics center in Oslo, so that we can operate from Norway as well.




ARE YOU WORKING ON NEW DESIGNS?


Yes, we are working on our next collection!





FAQ

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© HAZIAFROMTHENORTH   -   EST. 2018

DESIGNED IN NORWAY & CRAFTED IN SPAIN

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